Privacy Policy

Last updated: 15 October 2024

1. Introduction

VIP Days Australia (“us”, “we”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access and use our website vipdays.com.au (the “Website”) and any related services provided by us (collectively, the “Services”).  

By accessing or using the Services, you (“you” or “User”) signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.  

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you or your household (“personal information”). This may include:  

• Personal Information You Provide to Us:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Profile information (bio, expertise, location, services offered, testimonials, images)
• Payment information (if applicable)
• Any other information you choose to provide to us

• Information Collected Automatically:

• Log data (IP address, browser type, operating system, referring URLs, pages visited, access times)
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and improve the Services
• To create and manage User accounts  
• To process transactions and payments
• To communicate with you about your account, offers, and updates
• To personalize your experience on the Services
• To respond to your inquiries and provide customer support
• To send you marketing communications (if you have opted in)  
• To comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us in providing the Services (e.g., hosting providers, payment processors, email marketing platforms).  
• Business Partners: We may share your information with business partners who offer services that may be of interest to you (if you have opted in to receive marketing communications).  
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.  

5. Cookies and Similar Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services.  

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.  

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

7. Your Privacy Rights

• Access and Correction: You have the right to access and request correction of your personal information held by us.
• Complaint: If you believe that we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will investigate your complaint and respond to you within a reasonable time. You can also complain to the Office of the Australian Information Commissioner (OAIC).

8. Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.  

9. Changes to This Privacy Policy  

We may update our Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date at the top of this page.  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]